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Retailer Roundtable: What is your business outlook for 2018?

Retailer Roundtable: What is your business outlook for 2018?

“Based on our December 2017 sales, which were up 2...

Libby Brown, the perfect fit to lead the Atlanta Jewelry Show

Libby Brown, the perfect fit to lead the Atlanta Jewelry Show

My mom always said, “Raise a child in the way he s...

Southern Gates® Jewelry launches exclusive collection with Biltmore®

Southern Gates® Jewelry launches exclusive collection with Biltmore®

(CHARLESTON, S.C.) - Jewelry design and wholesale f...

Parker’s Karat Patch carves out big local niche

Parker’s Karat Patch carves out big local niche

It was an unlikely career for Kristin and Terrence...

Other News

January retail sales remain strong after holidays

January retail sales remain strong after holidays

Up 5.4 percent over last year

(WASHINGTON) - An improving economy kept January retail sales nearly as good as the holiday season’s strong showing - dropping only 0.26 percent seasonally adjusted from December - and fueled a healthy 5.4 percent increas...

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Industry Events

JIS Miami, Centurion South Beach Show to co-locate in October

JIS Miami, Centurion South Beach Show to co-locate in October

(NORWALK, Conn.) - This October, the 2018 JIS Miami October Show and the Centurion South Beach Show will be co-locating their events in the beautifully remodeled Miami Beach Convention Center in the heart of South Beach, Florida. The co-location follo...

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On The Move

Wilkerson and CH Hakimi join the Plumb Club

Wilkerson and CH Hakimi join the Plumb Club

The Plumb Club is pleased to announce the addition of two new members: Wilkerson and CH Hakimi.  These two companies will complement the Association’s nearly 50 members, representing over 100 brands and will join the other important and leading compa...

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What's New

Jewelers Mutual unveils nationwide JM Care Plan™ program

Jewelers Mutual unveils nationwide JM Care Plan™ program

Jewelry and watch plans generate additional revenue for retail jewelers

(NEENAH, Wis.) - In its latest move to support the prosperity of the jewelry industry, Jewelers Mutual Group introduces JM Care Plan™ to retail jewelers throughout the United State...

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Featured Articles

Retailer Roundtable: With repairs, what’s your response when asked about switching a diamond?

Retailer Roundtable: With repairs, what’s your response when asked about switching a diamond?

Q: With repairs, what’s your response when asked about switching a diamond?  

“I think the industry is still feeling the effects of that high profile [NBC] Dateline story from 2005 when a New York-based jeweler was caught and arrested for doing just th...

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Latest News

January retail sales remain strong after holidays

2 DAYS AGO
January retail sales remain strong after holidays

Up 5.4 percent over last year

(WASHINGTON) - An improving economy kept January retail sales nearly as good as the holiday season’s strong showing - dropping only 0.26 percent seasonally adjusted from December - and fueled a healthy 5.4 percent increase year-over year, the National Retail Federation (...

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Unique Settings offering completely free Custom CAD Designs in March

2 DAYS AGO
Unique Settings offering completely free Custom CAD Designs in March

(NEW YORK) - Unique Settings of New York, a premier bridal and fine jewelry manufacturer is proud to announce that all their Custom CAD Designs will be completely free throughout the month of March – “no gimmicks, no catches.” During March, all Custom CAD Designs are free including but not limited to, ...

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JIS Miami, Centurion South Beach Show to co-locate in October

22 HOURS AGO
JIS Miami, Centurion South Beach Show to co-locate in October

(NORWALK, Conn.) - This October, the 2018 JIS Miami October Show and the Centurion South Beach Show will be co-locating their events in the beautifully remodeled Miami Beach Convention Center in the heart of South Beach, Florida. The co-location following a $620 million renovation of the venue, promi...

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Jewelers for Children announces annual Rings of Strength

9 DAYS AGO
Jewelers for Children announces annual Rings of Strength

The annual Jewelers for Children Rings of Strength will be held on Thursday, May 31, at Mandalay Bay Resort and Casino in Las Vegas. The very popular event includes options for a 5K walk or run, a challenging bike ride in the scenic foothills of Red Rock Valley, or a less strenuous, street level bik...

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Wilkerson and CH Hakimi join the Plumb Club

16 DAYS AGO
Wilkerson and CH Hakimi join the Plumb Club

The Plumb Club is pleased to announce the addition of two new members: Wilkerson and CH Hakimi.  These two companies will complement the Association’s nearly 50 members, representing over 100 brands and will join the other important and leading companies that exhibit in the Plumb Club Pavilion at th...

Readmore

ASHI announces winner for latest Lovebright Sweepstakes

23 DAYS AGO
ASHI announces winner for latest Lovebright Sweepstakes

(NEW YORK) - ASHI Diamonds has announced the winner of their Lovebright Sweepstakes. Among all the retailers that participated in the Sweepstakes, Bohland Jewelers from Ashland, Ohio had the highest number of participant entries and the winner was randomly selected from their customer participation l...

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Jewelers Mutual unveils nationwide JM Care Plan™ program

2 DAYS AGO
Jewelers Mutual unveils nationwide JM Care Plan™ program

Jewelry and watch plans generate additional revenue for retail jewelers

(NEENAH, Wis.) - In its latest move to support the prosperity of the jewelry industry, Jewelers Mutual Group introduces JM Care Plan™ to retail jewelers throughout the United States. JM Care Plan is a program designed to increase ...

Readmore

Hoover & Strong, Polygon announce launch of online diamond auction service to Polygon Members

2 DAYS AGO
Hoover & Strong, Polygon announce launch of online diamond auction service to Polygon Members

Hoover & Strong announced February 14 a new partnership with Polygon to offer their Harmony Diamond Auctions to Polygon members directly through the Polygon platform. The auctions are ideal for retail jewelry and pawn brokers to sell secondary market/over the counter goods, or for any seller to ...

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Furry friends on the job: Jordyn of First Class Diamonds & Jewelry

2 DAYS AGO
Furry friends on the job: Jordyn of First Class Diamonds & Jewelry

This is Jordyn, the “furry daughter” of Joanne and Jim McGhee, owners of First Class Diamonds & Jewelry in Dothan, Alabama. The precious Maltese works as the store greeter. An avid fan of Alabama football, Jordyn loves to wear the team colors to work. She works every day except Football Saturdays wh...

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Furry friends on the job: Ned from Southern and Mid-America Jewelry News

9 DAYS AGO
Furry friends on the job: Ned from Southern and Mid-America Jewelry News

Say hello to Ned. He is the 3-year-old Australian Shepherd of Chris Smith, publisher of Southern and Mid-America Jewelry News . While Ned drops in at the office from time to time, he generally works from home. We’d love to have Ned come in every day, but we’ve already got a full time office dog here (Ho...

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The Marketing Minute: Trend Spotting

4 MONTHS AGO

Marketing specialist George Prout produces a weekly marketing advice video for retail jewelers, The Monday Morning Marketing Minute. He’s generously agreed to let us share them with our eWeekly readers.

 

Click here  to see more of George Prout’s The Marketing Minute

 

 

 

 

 

 

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The Marketing Minute: Pricing Strategy

4 MONTHS AGO

Marketing specialist George Prout produces a weekly marketing advice video for retail jewelers, The Monday Morning Marketing Minute. He’s generously agreed to let us share them with our eWeekly readers.

 

Click here  to see more of George Prout’s The Marketing Minute

 

 

 

 

 

Readmore

JSA BULLETIN: Reducing Internal Theft

While every business faces the threat of employee theft, jewelers are especially vulnerable due to the high value of the merchandise involved. While the vast majority of employees are honest, the small percentage who will attempt to steal can inflict very serious damage on a jewelry firm. The ingenuity of dishonest employees has no limits and ranges from simple acts like secretly removing goods from the premises, or removing cash from the cash drawer, to more complex schemes.

However, the risks that jewelers face from internal theft can be reduced through careful hiring and proper supervision. If an owner hires employees with a clean past, and has careful controls, losses from internal theft can be contained.
Basic hiring procedures focusing on honesty
  1. Merely having stated procedures on hiring and background checks can help deter dishonest candidates from even applying or continuing in the hiring process.
  2. Have candidates fill out a written employment application, even if they have a resume. Obtain information on prior employment and education, including GIA, AGS or other courses. Also obtain information on any other names used, address, social security number, telephone and driver's license.
  3. Interview the candidate, avoiding any of the questions and topics (listed below) that may be restricted by federal, state or local law.
  4. Examine identification that is available and make copies, such as driver's license, visa or student transcripts.
  5. Before an offer of employment is made, have applicant sign a release giving you permission to confirm information with former employers, schools and other sources about the candidate. Ask for two or three personal references.
  6. Call at least one former employer regarding the applicant. In addition to confirming dates of employment and job title, ask if the candidate is eligible for rehire. You can ask questions about the candidate's job performance, which the former employer may well decline to answer, but listen carefully to the response and tone.
  7. Confirm prior schooling, including GIA, AGS or other jewelry-related education.
  8. You can contact one of several services to see if a candidate has a prior history of theft in a retail setting. A list of such services can be found on JSA's website, www.jewelerssecurity.org, in the Directory of Security Products and Services, in the category "Pre-Employment Screening." A more complete background investigation, including a criminal history check, can also be obtained.
Questions that may have restrictions because of federal, state or local law
  1. Do not ask an applicant questions related to race; religion; gender; age, except to confirm that the candidate meets the minimum permitted work age; arrests (criminal convictions are acceptable); sexual preference; national origin, including native language; marital status, pregnancy or children; disability, except that person can perform the job in question; type of military discharge; and height/weight.
  2. It is beyond the scope of this bulletin to discuss several topics that have complex legal implications in federal, state and local law that require a special release or that may be forbidden. Such topics which require the attention of your attorney include credit reports, drug testing and the use of polygraphs.
Need for continuing personnel review
  1. Once you have hired an honest employee, however, don't think that your problems are over. Long time employees get away with significant fraud because an owner or supervisor stops being adequately vigilant. In many cases the JSA has examined, it is the long time employee, with over 15 or even 30 years service, who has gone bad.
  2. Be alert for risk factors which can increase financial stress, such as alcohol and substance abuse, family health or other crises, divorce situations or a gambling habit.
  3. Be alert for lifestyle changes. Is the employee apparently living well above his or her means? If so, the employee might be doing it by stealing the employer's merchandise or through other criminal activity.
Limiting employee access
  1. You may wish to be especially careful with new or part time employees. They might have come to work for you so that they can steal. Limit their access to valuable goods. Surprise inventories and audits, and frequent case counts may help keep employees honest.
  2. You may want to provide some assigned employees with the front door key and alarm code, while others will have the safe or vault combination, so that few or no employees have complete access.
  3. If any employee leaves, even under voluntary circumstances, locks and combinations for your doors, safe and other locked places, and alarm codes, should be changed, if known to that employee, or if they had a key.
Methods to prevent internal theft
  1. Firms should have a system of divided and overlapping responsibility, that is, a system of checks and balances, so that even a trusted employee does not have exclusive control over a function in the business. For example, someone with responsibility for receiving and recording deliveries should not have sole responsibility for keeping inventory records. Insist that employees take vacations and beware of any supervisor or employee who never takes off and never permits anyone else to perform one of his or her functions.
  2. You must have a complete and accurate inventory of your goods to know if you are missing something, including repair goods.
  3. Surveillance cameras in retail stores, while usually thought of as deterring theft from external sources, have also been shown to be an effective deterrent to internal theft.
  4. Advances in surveillance technology through the Internet now allow an owner to monitor his or her store by video from anywhere in the world.
  5. You should enlist your employees to report instances when they observe employee theft or misconduct. Through training sessions you can drive home to your employees that a thief among them hurts them all. Your employees should also be informed that you intend to report and prosecute to the full extent any crimes committed by them.
  6. One way employees can turn in the dishonest employee is by calling the JSA anonymously on JSA's Internal Theft Hotline, 800-325-1883. The caller need not give his or her name, and trained JSA personnel will discuss the suspicions of the caller, and bring appropriate information to the attention of the business owner.
Investigating internal theft
  1. Cases of internal theft frequently require the services of a private investigator. If an owner suspects that he or she is the victim of an internal theft, it may be best to bring in a private investigator before revealing any suspicions to employees, which could put the thief on guard, and make the thief harder to discover.
  2. Whenever a case of internal theft arises, you should involve your attorney. This will help you avoid situations of libel or slander, and will involve an objective person and possible negotiator to effect some recovery, who will not be as emotionally involved as an owner.

For more information about the Jewelers' Security Alliance please call 800-537-0067, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.jewelerssecurity.org.


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