11222017Wed
Last updateWed, 22 Nov 2017 7am

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Authentic Gem Imports offers streamlined search online for rubies, emeralds, sapphires & precious gems

Authentic Gem Imports offers streamlined search online for rubies, emeralds, sapphires & precious gems

Owner Pete Vaidya and his wife Renu offer expert evaluation and consultation on loose precious gemstones. Their inventory, consisting of thousands of stones, is searchable on shopagi.com.

A business that has thrived in color gemstones for over 40 year...

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Industry Events

ACE© It Conferences by NAJA

ACE© It Conferences by NAJA

Appraisers Continuing Education  

The National Association of Jewelry Appraisers (NAJA) has announced its 45th Annual Winter ACE© It Education Conference to be held in Tucson, AZ on January 28 - 29, 2018. 

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On The Move

Women’s Jewelry Association launches Advocacy Task Force

Women’s Jewelry Association launches Advocacy Task Force

(POUGHKEEPSIE, N.Y.) - The Women’s Jewelry Association (WJA) on November 2 launched its first ever “advocacy task force” to explore and ultimately create actionable tools, training, education, workplace coaching, and mentorship that can be utilized by...

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What's New

ASHI introduces redesigned B2B website

ASHI introduces redesigned B2B website

(NEW YORK) - ASHI is delighted to announce the release of its newly redesigned ASHI B2B website - Ver 2.0. This new responsive website offers improved interface, easier navigation and enhanced product search and filter options. The website is designed...

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Featured Articles

Reason to Hope: Jewelry industry steps up to help natural disaster victims

Reason to Hope: Jewelry industry steps up to help natural disaster victims

It’s so easy to get sucked into choosing a side. Trump or Hillary? Democrat or Republican? Sit or stand? The public intensity over everything from politics to sports can be emotionally bruising and intellectually battering. So many times I’ve wondere...

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Latest News

Authentic Gem Imports offers streamlined search online for rubies, emeralds, sapphires & precious gems

1 HOUR AGO
Authentic Gem Imports offers streamlined search online for rubies, emeralds, sapphires & precious gems

Owner Pete Vaidya and his wife Renu offer expert evaluation and consultation on loose precious gemstones. Their inventory, consisting of thousands of stones, is searchable on shopagi.com.

A business that has thrived in color gemstones for over 40 years, Authentic Gem Imports (AGI) has optimized their...

Readmore

Wave of smash and grab robberies hits Midwest

1 HOUR AGO
Wave of smash and grab robberies hits Midwest

Jewelers’ Security Alliance (JSA) has released a new Crime Alert warning of a new wave of smash and grab robberies targeting jewelers in the Midwestern United States. Below find a listing of several recent incidents and prevention recommendations from JSA.

Novi, MI – November 13, 2017

At 7:30 p.m. thr...

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ACE© It Conferences by NAJA

1 HOUR AGO
ACE© It Conferences by NAJA

Appraisers Continuing Education 

The National Association of Jewelry Appraisers (NAJA) has announced its 45th Annual Winter ACE© It Education Conference to be held in Tucson, AZ on January 28 - 29, 2018. 

Readmore

Gem and jewelry leaders gather for GIA’s Global Leadership Program at Harvard Business School

20 DAYS AGO

(CARLSBAD, Calif.) - Executives from across the global gem and jewelry industry recently convened in Cambridge, Mass., for the fourth annual GIA Global Leadership Program offered by the Harvard Business School (HBS). The 50 industry leaders - all CEOs or senior executives - examined the theme “Transf...

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Women’s Jewelry Association launches Advocacy Task Force

14 DAYS AGO
Women’s Jewelry Association launches Advocacy Task Force

(POUGHKEEPSIE, N.Y.) - The Women’s Jewelry Association (WJA) on November 2 launched its first ever “advocacy task force” to explore and ultimately create actionable tools, training, education, workplace coaching, and mentorship that can be utilized by WJA members to advance women’s roles in the jewel...

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Dona Dirlam retires as Director of the Richard T. Liddicoat Gemological Library and Information Center

20 DAYS AGO
Dona Dirlam retires as Director of the Richard T. Liddicoat Gemological Library and Information Center

Robert Weldon named library director

(CARLSBAD, Calif.) - Dona Dirlam, director of GIA’s library and information center, has retired after 38 years of service to GIA’s (Gemological Institute of America) mission of ensuring the public trust in gems and jewelry. She was largely responsible for establish...

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ASHI introduces redesigned B2B website

1 HOUR AGO
ASHI introduces redesigned B2B website

(NEW YORK) - ASHI is delighted to announce the release of its newly redesigned ASHI B2B website - Ver 2.0. This new responsive website offers improved interface, easier navigation and enhanced product search and filter options. The website is designed to allow retailers to leverage the potential of A...

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Stuller introduces GemCam™

2 HOURS AGO
Stuller introduces GemCam™

(LAFAYETTE, La.) -Stuller understands that sometimes selling loose diamonds and gemstones can be challenging for jewelers when the customer is not able to see what the jeweler sees with the aid of a loupe. Therefore Stuller is excited to introduce new technology that will help – the GemCam™ Imaging S...

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Furry friends on the job: Josh - McRae’s Fine Jewelry, Denton, Texas

2 HOURS AGO
Furry friends on the job: Josh -  McRae’s Fine Jewelry, Denton, Texas

Thanksgiving greetings from Josh the black lab. Josh is the official meeter and greeter at McRae’s Fine Jewelry in Denton, Texas. Owner Chris McRae says Josh entertains all McRae’s customers, young and old. He’s especially fond of the local FedEx deliveryman, perhaps because he brings Josh treats wh...

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Furry friends on the job: Charley - Jewelers unBLOCKed™

7 DAYS AGO
Furry friends on the job: Charley - Jewelers unBLOCKed™

Meet Charley. She is a 3 year old, English Crème Golden Retriever and loves to visit Jewelers unBLOCKed™ HQ in New Jersey. Charley normally works in the California office but visited this summer to meet the East Coast team. She is a certified service dog, a rescue herself and loves anything sparkly ...

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The Marketing Minute: Trend Spotting

1 MONTHS AGO

Marketing specialist George Prout produces a weekly marketing advice video for retail jewelers, The Monday Morning Marketing Minute. He’s generously agreed to let us share them with our eWeekly readers.

 

Click here  to see more of George Prout’s The Marketing Minute

 

 

 

 

 

 

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The Marketing Minute: Pricing Strategy

1 MONTHS AGO

Marketing specialist George Prout produces a weekly marketing advice video for retail jewelers, The Monday Morning Marketing Minute. He’s generously agreed to let us share them with our eWeekly readers.

 

Click here  to see more of George Prout’s The Marketing Minute

 

 

 

 

 

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JSA BULLETIN: Reducing Internal Theft

While every business faces the threat of employee theft, jewelers are especially vulnerable due to the high value of the merchandise involved. While the vast majority of employees are honest, the small percentage who will attempt to steal can inflict very serious damage on a jewelry firm. The ingenuity of dishonest employees has no limits and ranges from simple acts like secretly removing goods from the premises, or removing cash from the cash drawer, to more complex schemes.

However, the risks that jewelers face from internal theft can be reduced through careful hiring and proper supervision. If an owner hires employees with a clean past, and has careful controls, losses from internal theft can be contained.
Basic hiring procedures focusing on honesty
  1. Merely having stated procedures on hiring and background checks can help deter dishonest candidates from even applying or continuing in the hiring process.
  2. Have candidates fill out a written employment application, even if they have a resume. Obtain information on prior employment and education, including GIA, AGS or other courses. Also obtain information on any other names used, address, social security number, telephone and driver's license.
  3. Interview the candidate, avoiding any of the questions and topics (listed below) that may be restricted by federal, state or local law.
  4. Examine identification that is available and make copies, such as driver's license, visa or student transcripts.
  5. Before an offer of employment is made, have applicant sign a release giving you permission to confirm information with former employers, schools and other sources about the candidate. Ask for two or three personal references.
  6. Call at least one former employer regarding the applicant. In addition to confirming dates of employment and job title, ask if the candidate is eligible for rehire. You can ask questions about the candidate's job performance, which the former employer may well decline to answer, but listen carefully to the response and tone.
  7. Confirm prior schooling, including GIA, AGS or other jewelry-related education.
  8. You can contact one of several services to see if a candidate has a prior history of theft in a retail setting. A list of such services can be found on JSA's website, www.jewelerssecurity.org, in the Directory of Security Products and Services, in the category "Pre-Employment Screening." A more complete background investigation, including a criminal history check, can also be obtained.
Questions that may have restrictions because of federal, state or local law
  1. Do not ask an applicant questions related to race; religion; gender; age, except to confirm that the candidate meets the minimum permitted work age; arrests (criminal convictions are acceptable); sexual preference; national origin, including native language; marital status, pregnancy or children; disability, except that person can perform the job in question; type of military discharge; and height/weight.
  2. It is beyond the scope of this bulletin to discuss several topics that have complex legal implications in federal, state and local law that require a special release or that may be forbidden. Such topics which require the attention of your attorney include credit reports, drug testing and the use of polygraphs.
Need for continuing personnel review
  1. Once you have hired an honest employee, however, don't think that your problems are over. Long time employees get away with significant fraud because an owner or supervisor stops being adequately vigilant. In many cases the JSA has examined, it is the long time employee, with over 15 or even 30 years service, who has gone bad.
  2. Be alert for risk factors which can increase financial stress, such as alcohol and substance abuse, family health or other crises, divorce situations or a gambling habit.
  3. Be alert for lifestyle changes. Is the employee apparently living well above his or her means? If so, the employee might be doing it by stealing the employer's merchandise or through other criminal activity.
Limiting employee access
  1. You may wish to be especially careful with new or part time employees. They might have come to work for you so that they can steal. Limit their access to valuable goods. Surprise inventories and audits, and frequent case counts may help keep employees honest.
  2. You may want to provide some assigned employees with the front door key and alarm code, while others will have the safe or vault combination, so that few or no employees have complete access.
  3. If any employee leaves, even under voluntary circumstances, locks and combinations for your doors, safe and other locked places, and alarm codes, should be changed, if known to that employee, or if they had a key.
Methods to prevent internal theft
  1. Firms should have a system of divided and overlapping responsibility, that is, a system of checks and balances, so that even a trusted employee does not have exclusive control over a function in the business. For example, someone with responsibility for receiving and recording deliveries should not have sole responsibility for keeping inventory records. Insist that employees take vacations and beware of any supervisor or employee who never takes off and never permits anyone else to perform one of his or her functions.
  2. You must have a complete and accurate inventory of your goods to know if you are missing something, including repair goods.
  3. Surveillance cameras in retail stores, while usually thought of as deterring theft from external sources, have also been shown to be an effective deterrent to internal theft.
  4. Advances in surveillance technology through the Internet now allow an owner to monitor his or her store by video from anywhere in the world.
  5. You should enlist your employees to report instances when they observe employee theft or misconduct. Through training sessions you can drive home to your employees that a thief among them hurts them all. Your employees should also be informed that you intend to report and prosecute to the full extent any crimes committed by them.
  6. One way employees can turn in the dishonest employee is by calling the JSA anonymously on JSA's Internal Theft Hotline, 800-325-1883. The caller need not give his or her name, and trained JSA personnel will discuss the suspicions of the caller, and bring appropriate information to the attention of the business owner.
Investigating internal theft
  1. Cases of internal theft frequently require the services of a private investigator. If an owner suspects that he or she is the victim of an internal theft, it may be best to bring in a private investigator before revealing any suspicions to employees, which could put the thief on guard, and make the thief harder to discover.
  2. Whenever a case of internal theft arises, you should involve your attorney. This will help you avoid situations of libel or slander, and will involve an objective person and possible negotiator to effect some recovery, who will not be as emotionally involved as an owner.

For more information about the Jewelers' Security Alliance please call 800-537-0067, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.jewelerssecurity.org.


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