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Last updateWed, 27 Apr 2016 9pm
Retailer Roundtable: How do you manage your store’s social media?

Retailer Roundtable: How do you manage your store’s social media?

Q: How do you manage your store’s social media?

“We...

Ware Jewelers celebrates 70 years of small town, top notch business

Ware Jewelers celebrates 70 years of small town, top notch business

According to the U.S. Bureau of Labor Statistics, ...

Industry writer goes from writing retail to working it

Industry writer goes from writing retail to working it

Paul Holewa, a freelance writer for Southern and Mi...

Stuller, Inc. releases new bridal catalog

Stuller, Inc. releases new bridal catalog

Features new styling, comprehensive collections

(LA...

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One fifth of the world's gold is buried in London - and here's where it's hidden

One fifth of the world's gold is buried in London - and here's where it's hidden

SECRET vaults in London house one fifth of all the gold on the planet, with a staggering £172 billion worth of bullion tucked away under the capital’s streets.

Vaults under the Bank of England on Threadneedle Street are said to hold 5,134 tonnes of go...

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Industry Events

Historic 8.52-carat “Esperanza Diamond” featured at The Smart Jewelry Show

Historic 8.52-carat “Esperanza Diamond” featured at The Smart Jewelry Show

Displayed with R. Harder Gallery Collection from Jewelers Mutual

(NEENAH, Wisc.) - The Smart Jewelry Show, April 17-19 in Chicago, will be hosting the historic Esperanza Diamond. The one-of-a-kind diamond will be on display with other pieces which are ...

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On The Move

Mason-Kay celebrates 40 years of jade excellence

Mason-Kay celebrates 40 years of jade excellence

Mason-Kay, suppliers of jade jewelry and loose jade since 1976, is celebrating their 40th anniversary this year by formally introducing their exclusive designer, Kristina.

In 1976 two brothers-in-law had a vision of a company dedicated to selling jade...

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Star Gems unveils new custom design app – Custom Studio

Star Gems unveils new custom design app – Custom Studio

International jewelry manufacturer and loose diamond importer Star Gems has announced the soft launch of an innovative new custom design app, Custom Studio. Star Gems has recently transitioned totally into custom design, moving away from stocking a r...

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Featured Articles

Revering a retiring patriarch, new generation at Ohio’s Leo Alfred Jewelers embraces simple recipe for success

Revering a retiring patriarch, new generation at Ohio’s Leo Alfred Jewelers embraces simple recipe for success

What makes Leo Alfred Jewelers in Dublin, Ohio, a special place? It’s a poignant subject these days. Tom Laudick, who has been in the jewelry industry for much of his life, retires this year but leaves an indelible mark on the next generation.

“Every ...

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Latest News

One fifth of the world's gold is buried in London - and here's where it's hidden

1 DAY AGO
One fifth of the world's gold is buried in London - and here's where it's hidden

SECRET vaults in London house one fifth of all the gold on the planet, with a staggering £172 billion worth of bullion tucked away under the capital’s streets.

Vaults under the Bank of England on Threadneedle Street are said to hold 5,134 tonnes of gold, making up the majority of the 6,256 tonne tota...

Readmore

Last chance to apply for one of GIA’s 125+ scholarships

1 DAY AGO
Last chance to apply for one of GIA’s 125+ scholarships

GIA (Gemological Institue of America) has sent a reminder that their scholarship application deadline is this Saturday, April 30. Prospective GIA students have the opportunity to apply for 125+ scholarships, totaling more than $500,000, for Gemology and Jewelry Manufacturing Arts programs, courses a...

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Historic 8.52-carat “Esperanza Diamond” featured at The Smart Jewelry Show

16 DAYS AGO
Historic 8.52-carat “Esperanza Diamond” featured at The Smart Jewelry Show

Displayed with R. Harder Gallery Collection from Jewelers Mutual

(NEENAH, Wisc.) - The Smart Jewelry Show, April 17-19 in Chicago, will be hosting the historic Esperanza Diamond. The one-of-a-kind diamond will be on display with other pieces which are part of R. Harder Gallery of Gems and Minerals fro...

Readmore

Jewelers bring sparkle to a treasured Richmond tradition

25 DAYS AGO
Jewelers bring sparkle to a treasured Richmond tradition

(RICHMOND, Vir.) - Why make changes to an event that’s been successful for almost 50 years? Four years ago the organizers of the annual Children’s Hospital Foundation Ball, one of Richmond, Virginia’s most highly anticipated social events of the fall season, found themselves asking just that in respo...

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Mason-Kay celebrates 40 years of jade excellence

1 DAY AGO
Mason-Kay celebrates 40 years of jade excellence

Mason-Kay, suppliers of jade jewelry and loose jade since 1976, is celebrating their 40th anniversary this year by formally introducing their exclusive designer, Kristina.

In 1976 two brothers-in-law had a vision of a company dedicated to selling jade. Not just jade, but high quality, untreated jadei...

Readmore

Allen Stricklin to represent Allison-Kaufman in the South

25 DAYS AGO

Allison-Kaufman Company, a respected and well-known Los Angeles-based diamond jewelry manufacturer, has announced that Allen Stricklin has been named territory manager for the southern region.

When asked to comment about the newest member of his team, Bart Kaufman, President of Allison-Kaufman Co., s...

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Star Gems unveils new custom design app – Custom Studio

8 DAYS AGO
Star Gems unveils new custom design app – Custom Studio

International jewelry manufacturer and loose diamond importer Star Gems has announced the soft launch of an innovative new custom design app, Custom Studio. Star Gems has recently transitioned totally into custom design, moving away from stocking a regular product line.

Readmore

JA launches Member benefit to help sell aged inventory

8 DAYS AGO
JA launches Member benefit to help sell aged inventory

Exclusive discounts on JewelryStockBalancing.com

(NEW YORK) - Jewelers of America (JA), the national trade association for businesses serving the fine jewelry marketplace, has introduced JewelryStockBalancing.com as the newest membership benefit. Jewelers of America Members receive an exclusive discou...

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The Best Policy: The watch shop burglary

The customer walked into Jim Cellar's Fine Jewelry with a watch that had not run in years. The bracelet was missing and the brand name was indistinguishable. The customer said that he would just like an estimate on what it would take to get it running again. Jim took the watch in without a discussion about the value except that the customer mentioned that it had belonged to a deceased relative.

Jim outsourced his watch work to I. Ken Fixit, who had a small shop across town that did nothing but watch repair, and so that's where he sent this customer's watch.

A few days later, Jim called the customer with the estimate, and the customer said he was undecided as to whether the old watch was really worth repairing, so he said he would think about it and let Jim know whether to proceed. In the meantime, the watch remained in Ken's fire safe.
Eventually the decision was made to clean and repair the watch, so Jim called Ken to give him the go-ahead.

"Well, uh, there's been a little problem, Jim."

Burglars had decided that Ken's watch shop would be a good target. They easily compromised his very basic alarm system and then had far more time than they needed to break into the old fire safe - it took them less than 2 minutes.

"That's terrible news, Ken; I guess you've turned this over to your insurance carrier."

"Well, that's another problem, Jim. My insurance is just for my tools and equipment, like for a fire, you know. It doesn't cover jewelry or watches. I just never thought that a watch shop needed to have a Jewelers Block policy."

Jim then had the unpleasant task of informing the customer that the watch had been stolen in a burglary at the repair shop, and that the shop had no insurance coverage for the loss. Thankfully, Jim knew that the watch was not of much real value.

The customer was irate. The rusty old watch which previously may not have been worth repairing suddenly had great value! According to the customer, though he did not know the brand he knew that it was surely crafted of solid gold and maybe even a "collector's item" because of a logo that was on the face. Also it was then a "priceless family heirloom," believed to have been given to an ancestor by the Queen of England.

"Why would you send my priceless watch off to someone who would lose it in a burglary! And so now it's gone forever and I want to know what you're going to do about it!"

With only a vague description of the watch on the take-in order and no value stated, Jim had nothing with which to dispute the customer's wild and escalating claims. This was a problem which was destined to consume a great deal of time and energy, and an indeterminable amount of money.

Did the customer have insurance? It would have to have been insured as "scheduled" property and Jim was certain that was not the case. Even if the customer had had personal insurance on the item, that carrier would likely seek recovery from Jim.

Jim looked to his own insurance policy for coverage - he did have a Jeweler's Block policy which insured watches as well as gemstones and other forms of jewelry; and it did cover customers' property in his care. But this loss was about an item that was not in his care.

The good news:
Jim read further. He read an option in the policy for "property in the custody of jewelry dealers . . . "and a limit of coverage was shown." He called his agent; was the watch repair shop a "jewelry dealer" under this definition? Did his policy provide coverage for his loss from the burglary at I. Ken Fixit?

The loss was turned in to the carrier, and it was determined that coverage did apply to Jim's situation; an insurance adjuster would be assigned to work out the details with the customer. With the limited information on take-in, the adjuster may also have difficulty in reaching agreement with the customer and will likely end up authorizing more than the watch was actually worth. Regardless of that, his insurance company's intervention allowed Jim to step out of the fray and turn the irate customer over to a professional - as long as the settlement was within his limit of coverage.

Tip No. 1 Jewelers Block is the insurance staple of the jewelry industry. Every jeweler who has inventory, memo goods, or customers' property should carry that type of insurance. And if property is sent to another jeweler for any reason, such as for repair, design work, appraisal, or on memo the policy should include other jeweler coverage with an adequate limit of insurance. (It may not be automatically included!)

Tip No. 2 When accepting customers' property, describe the item(s) and request the customer's estimate of value. It may be necessary to explain to a customer that the purpose of insurance is to replace an item with "like kind and quality" and that because of that, only the intrinsic value is insurable. Unfortunately there is no way to replace an item's sentimental value.

You may still receive an inflated value from a customer, but that often is better than no value at all.

Also be sure that the job envelop is not the only record. If the envelope is the only record and it remains with the item, then you would still have no information if both are lost or stolen. Consider job envelops that make double copies of all the information - original as a claim check for the customer, first copy separately filed, second copy remains with the piece.

Tip No. 3 Property that a retail jeweler sends to a shop often belongs to the retailer's customers. Does the shop have good security? Does the shop carry insurance - specifically Jewelers Block insurance? Since Jim regularly used the same shop, Jim could have requested a Certificate of Insurance - Ken's agent would have provided it.

And if this shop had had insurance, it might have had better security.

Tip No. 4 Check the deductible. Company A's policy states that the deductible is subtracted from the limit of coverage; Company B's deductible is taken from the amount of the loss. Same thing? Not always. Consider $10,000 limit on other jeweler coverage; $1,000 deductible. A jeweler suffers a loss that is greater than his limit, say, $15,000. Company A will pay $9,000 ($10,000 limit less $1,000 deductible). Company B pays $10,000 ($15,000 minus $1,000 = $14,000, so the policy pays its full limit of $10,000).

It may appear to be a minor distinction, but it can be major in some circumstances.

It pays to look at the details of your insurance coverage. Had Jim not had the optional coverage for property in the care of another jeweler, he would have been on his own in an embarrassing and difficult to handle situation - which may even have led to litigation. His insurance protected him not only financially, but emotionally. And always deal with a reliable jewelry insurance company and an experienced agent you can trust.



Bob Carroll of Robert G. Carroll and Associates is a Certified Insurance Counselor who has specialized in working with the jewelry industry from more than 25 years - representing Jewelers Mutual and other quality carriers in Arkansas, Oklahoma, Mississippi, and Tennessee. "Jewelry insurance isn't just what we do, it's all we do!" [www.robertgcarroll.com]


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