05242017Wed
Last updateWed, 24 May 2017 2pm

Other News

IDEX reports De Beers to auction polished diamonds made from its own rough

IDEX reports De Beers to auction polished diamonds made from its own rough

(IDEX Online) – De Beers' Auction Sales business will pilot the sale of its own polished diamonds using auctions for the first time. The sale will comprise a wide range of polished stones manufactured directly from its rough diamonds.

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Industry Events

Dates announced for 2017 ACE It Conference

Dates announced for 2017 ACE It Conference

Appraisers Continuing Education

The National Association of Jewelry Appraisers (NAJA) announces its 48th Annual Mid Year ACE© It Education Conference to be held in Indianapolis, IN on August 12 - 15, 2017. 

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On The Move

Rio Grande announces winners of the 17th Annual Saul Bell Design Award

Rio Grande announces winners of the 17th Annual Saul Bell Design Award

At a celebration dinner held on May 21 during the Santa Fe Symposium® in Albuquerque, NM, Rio Grande announced the winners of the 17th annual Saul Bell Design Award competition. Through rigorous judging, two panels of experts chose first- and second-...

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What's New

Featured Articles

Voyager Brands up and running with bright ideas, creative new brands

Voyager Brands up and running with bright ideas, creative new brands

When Shreyansh Shah arrived from India, he was looking forward to seeing a little snow. He got more than he bargained for - and he was delighted.

“I came to the United States in December 1998 and was welcomed by 2 feet of snow in Chicago,” says Shah, ...

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Latest News

IDEX reports De Beers to auction polished diamonds made from its own rough

1 HOUR AGO
IDEX reports De Beers to auction polished diamonds made from its own rough

(IDEX Online) – De Beers' Auction Sales business will pilot the sale of its own polished diamonds using auctions for the first time. The sale will comprise a wide range of polished stones manufactured directly from its rough diamonds.

Readmore

Ring bought at flea market turns out to be 26+ carat diamond

1 HOUR AGO
Ring bought at flea market turns out to be 26+ carat diamond

One lucky lady snagged the deal of a lifetime over 30 years ago when she purchased what she thought was merely a fun cocktail ring, but what turned out to be a diamond worth more than $450,000.

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Dates announced for 2017 ACE It Conference

1 HOUR AGO
Dates announced for 2017 ACE It Conference

Appraisers Continuing Education

The National Association of Jewelry Appraisers (NAJA) announces its 48th Annual Mid Year ACE© It Education Conference to be held in Indianapolis, IN on August 12 - 15, 2017. 

Readmore

Jewelers of America to host Legislative Forum on Capitol Hill

1 HOUR AGO
Jewelers of America to host Legislative Forum on Capitol Hill

Dinner & Forum will be part of the association’s annual advocacy visit

(NEW YORK) - Jewelers of America (JA) has announced it will host a Dinner & Legislative Forum on Tuesday, June 20, 2017 at the prestigious Army & Navy Club in Washington, D.C. The event - open to both JA Members and non...

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Rio Grande announces winners of the 17th Annual Saul Bell Design Award

1 HOUR AGO
Rio Grande announces winners of the 17th Annual Saul Bell Design Award

At a celebration dinner held on May 21 during the Santa Fe Symposium® in Albuquerque, NM, Rio Grande announced the winners of the 17th annual Saul Bell Design Award competition. Through rigorous judging, two panels of experts chose first- and second-place winners in each of eight competitive categor...

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Finalists and judges announced for 2017 Saul Bell Design Awards

14 DAYS AGO
Finalists and judges announced for 2017 Saul Bell Design Awards

Rio Grande, the organizer of the Saul Bell Design Awards ( www.saulbellaward.com ), is pleased to announce the finalists of the 17th annual international jewelry-making and hollowware competition, as well as the two panels of experts tasked with judging the finalists’ work.

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Gesswein introduces Formlab Form 2 desktop printer

1 HOUR AGO
Gesswein introduces Formlab Form 2 desktop printer

Gesswein, supplier of precision tools and equipment for over 100 years, is pleased to introduce the Formlab Form 2, an affordable desktop printer suitable for every bench.

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Hoover & Strong introduces certified lab grown diamond selection

7 DAYS AGO
Hoover & Strong introduces certified lab grown diamond selection

Hoover & Strong has announced the addition of certified lab grown diamonds to their product selection.

“Hoover & Strong continues to lead the ethical jewelry movement with its newest addition of Harmony Lab Grown Diamonds. We have always felt that lab grown diamonds are the ultimate ethical a...

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Marketing with Twitter - Push On vs. Pass On

*This is the fourth in a series of six articles about Twitter Social Networking and its use in the Jewelry Industry

Last month we discussed getting your Twitter Account up and running, learned a little about the language, the structure and hopefully, I was able to give you enough positives to keep you from becoming a “Twitter Quitter.”  This month I’d like to give you an overview of “Push On vs. Pass On” marketing and we’ll take a look at how Southern Jewelry News is making their Twitter account work for them.

There’s a term I’ve developed for marketing with social media.  The method is different than traditional marketing but the results, if applied correctly, will be greater than the returns derived from traditional marketing sources.  You can learn to use social media to establish yourself as a credible source of information and expertise in the industry and watch your sales numbers grow.  The difference is, your customers will feel as if you are sharing secrets with them and bringing them into an inner sanctum, behind the counter, rather than leaving them on the other side of the sales floor.

This term, “Push On vs. Pass On,” on the surface is pretty self explanatory.  “Push On” means just that.  You or your salesperson “Push” information on your customer based on what they come into the store requesting.  We have all been there.  A man walks into the store and says, “My wife wants a chain.”  And then he stares at us.

So, you go into sales mode.  “What type of chain?”  “What length?” “Is she going to wear a charm on it?”  “Would you like to buy her a diamond pendant today to add as a sparkling surprise?”  And so on and so on.

All the while, you are “pushing” information on your customer, most of which he will not retain after he has walked out of the store (hopefully!) with his purchase.

Let me make the distinction for you this way.  “Pushing on” information about a product happens when someone is up against a deadline, or they have to make a decision or a purchase right away.  “Passing on” information about a product happens when someone has time to absorb information over time.

“Pass On,” is where social media shines and what social media networks like Twitter excel at.  This is where retailers, and especially jewelry retailers, can take 24/7 continuous advantage of “passing on” information to Mr. “My wife wants a chain.”

Here’s how a series of “Pass On,” tweets would look.  They aren’t designed as “sales pitches” just designed to give information:

14k solid gold rope chains are great pendant chains.  18”,  20”, & 24”, are popular lengths. Make sure to bring your charm along 4 us 2 fit

This tweet is a good one to use if you buy from a company like Leslie’s, because they have the chocolate gold: Do you believe there’s no such thing as “Zero Calorie Chocolate?”   Come on in & see it for yourself today.  Chocolate Gold, it’s Amazing!

Here’s a tweet that works well if you have customers that like things which are a little more unique in style.  And it also has the added benefit of giving your store a chance to showcase it’s wide selection of chain styles:  Pendant chains come in many styles including rope, rollo, cyclone, tinsel, figaro, sparkle, bead & curb.  We can help find the right 1 for U

To structure your social media campaigns properly, you need to figure out what and how you are going to “Pass On” at any given time.  If you use a venue like Twitter, pick your messages.  You have the ability to have an unlimited number of messages and we are blessed to be in a business that gives us a virtually unlimited number of topics from which to choose.  We touched on just one topic above, pendant chains.  From there, we could spring board on to clasps, O-rings, etc.

And let me stop for a moment, because I know some of you are reading this and shaking your head thinking, “this is too boring and my customers are never going to want to hear all of this.  They don’t care about the nuts and bolts of my business.”  And you are probably right, most of them don’t.

But I guarantee you, they want to know that YOU know.  This is why I am telling you, done correctly, Twitter (or other social media/networking sources) can establish you as the credible source in your industry.  Because when your client follows you on Twitter and one day you decide to “Tweet” about O-rings and the tweet looks like this:  Did you know?  O-rings are the piece that connect the clasp of a chain to the chain itself & can most often be replaced if the chain breaks?

Then your client is going to continue to build confidence in your knowledge of the industry.  They don’t have to come and ask you what you know, because Twitter allows you to tell them on a consistent basis.  That’s the beauty of this type of interaction.

If you have any other questions about the “Push On vs. Pass On” marketing concept, please feel free to e-mail me at This email address is being protected from spambots. You need JavaScript enabled to view it. or call me directly at 504-615-1191.

I’d like to take a moment and mention Southern Jewelry News is now on Twitter.Com @sjmajewelrynews. If you haven’t already followed Southern Jewelry News on Twitter, I encourage you to do so.  Through their Twitter updates, you’ll have the chance to read SJN articles you may have missed, view all the latest Show Schedules, see the latest Industry News, Breaking News and much, much more.

Now that Southern Jewelry News is on Twitter, you can also connect with them directly by either sending them a DM (direct message) or using the @ sign to reply to something they have posted on their account.

Next month - What is Social Capital and how can you develop and enhance it for your business?

Ann Glynn is a managing partner of GJB Partners, LLC, a company that provides technology, experience and information to assist members of the jewelry industry.  GJB Partners works with its clients to improve their business and profitability through a combination of Internet-based opportunities, including the Twitter Social Networking Service.  If you’d like more information on using Twitter to enhance your business, contact Ann at 504-615-1191 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..


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