06012016Wed
Last updateTue, 31 May 2016 9pm
Drive-through jewelry store?

Drive-through jewelry store?

With no serious injuries and a great attitude, own...

JA fights for jewelers on Capitol Hill

JA fights for jewelers on Capitol Hill

Association continues to promote industry policy p...

Hale’s Jewelers looks back on 160 years of business

Hale’s Jewelers looks back on 160 years of business

entrepreneur: a person who starts a business and is...

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Canadian company looking for gold in South Carolina

Canadian company looking for gold in South Carolina

COLUMBIA, SC A Canadian corporation is looking for gold in an area of South Carolina near the historic Brewer mine, an abandoned operation that once produced tons of the precious mineral but today is undergoing a major pollution cleanup.

Pancontinenta...

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Industry Events

Swiss Watch by JCK and LUXURY Watch to sponsor Time for Kids

Swiss Watch by JCK and LUXURY Watch to sponsor Time for Kids

Swiss Watch by JCK and the new LUXURY Watch will be sponsoring Time for Kids, the annual watch giveaway during the Jewelers for Children Facets of Hope event. Every attendee at the Facets of Hope event on June 5, 2016 at Mandalay Bay will be given a ...

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On The Move

Adam Graham joins Omi Gems/Omi Privé

Adam Graham joins Omi Gems/Omi Privé

Jewelry industry veteran Adam Graham has joined Omi, Inc. as Director of Sales and Marketing. In this new role, he will oversee the selling, marketing and public relations functions of the gemstone company and its fine jewelry division Omi Privé.

“We ...

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What's New

Jewelers Mutual to debut Immersive Technologies at LUXURY, JCK Las Vegas

Jewelers Mutual to debut Immersive Technologies at LUXURY, JCK Las Vegas

(IDEX Online News) – Jewelers Mutual Insurance (JMI) has announced that it will unveil three new technologies during the Intervision Salon at Luxury, Elite Enclave, and throughout JCK Las Vegas.

Jewelers Mutual has partnered with Excelion Partners to ...

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Featured Articles

Not all was lost in the fire

Not all was lost in the fire

Namano salvages jewelry (and memories) scorched in house fire

There are over three hundred house fires each month in the state of Georgia alone. That’s a pretty mind-boggling number; multiply it nationally and the results are staggering: thousands and...

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Latest News

Canadian company looking for gold in South Carolina

5 HOURS AGO
Canadian company looking for gold in South Carolina

COLUMBIA, SC A Canadian corporation is looking for gold in an area of South Carolina near the historic Brewer mine, an abandoned operation that once produced tons of the precious mineral but today is undergoing a major pollution cleanup.

Pancontinental Uranium Corp. said in a news release last week t...

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Not a girl’s only best friend

1 DAY AGO
Not a girl’s only best friend

One of my favorite shows on TV is ESPN’s series 30 for 30. They are mini documentaries about important historical moments in sports, with the tagline “What if I told you…” The directors proceed to present a story the audience believes they know, only to reveal there is more than meets the eye. I’ve ...

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Swiss Watch by JCK and LUXURY Watch to sponsor Time for Kids

5 HOURS AGO
Swiss Watch by JCK and LUXURY Watch to sponsor Time for Kids

Swiss Watch by JCK and the new LUXURY Watch will be sponsoring Time for Kids, the annual watch giveaway during the Jewelers for Children Facets of Hope event. Every attendee at the Facets of Hope event on June 5, 2016 at Mandalay Bay will be given a chance to win one of an array of donated watches. ...

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Rapaport Town Hall Meeting to debate synthetic diamonds

5 HOURS AGO

JCK Las Vegas Jewelry Show - June 6, Monday, 8:00-10:00 am

(LAS VEGAS) - Rapaport is sponsoring a town hall meeting that will provide an open forum for members of the jewelry trade to respectfully debate the pros and cons of synthetic diamonds.

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Adam Graham joins Omi Gems/Omi Privé

1 DAY AGO
Adam Graham joins Omi Gems/Omi Privé

Jewelry industry veteran Adam Graham has joined Omi, Inc. as Director of Sales and Marketing. In this new role, he will oversee the selling, marketing and public relations functions of the gemstone company and its fine jewelry division Omi Privé.

“We are thrilled to have Adam join us at this stage in...

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AGS names Scott Berg new President, appoints Board of Directors

1 DAY AGO
AGS names Scott Berg new President, appoints Board of Directors

(LAS VEGAS) - The American Gem Society (AGS) elected Scott Berg, Certified Gemologist (CG) of Lee Michaels Fine Jewelry in Baton Rouge, LA, as President of the Society’s Board of Directors, assuming the role from outgoing president, Louis Smith, CG, of Smithworks Fine Jewelry. The appointment was mad...

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Jewelers Mutual to debut Immersive Technologies at LUXURY, JCK Las Vegas

6 HOURS AGO
Jewelers Mutual to debut Immersive Technologies at LUXURY, JCK Las Vegas

(IDEX Online News) – Jewelers Mutual Insurance (JMI) has announced that it will unveil three new technologies during the Intervision Salon at Luxury, Elite Enclave, and throughout JCK Las Vegas.

Jewelers Mutual has partnered with Excelion Partners to offer these innovations: the JM Journey App, a hol...

Readmore

Sterling Reputation to unveil new collection at JCK

6 HOURS AGO
Sterling Reputation to unveil new collection at JCK

Sterling Reputation is excited to announce that a new collection of adjustable lariat bracelets will make their debut at the JCK Las Vegas Show. Designed by Sterling Reputation’s resident stylist Pearl Woei, these stunning bracelets are available in 30 unique and detailed styles and have a triple ke...

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Happy employees equal happy customers

No matter how well you watch cash flow, manage inventory, or make your store attractive to customers, you will lose business if you don't work to develop your employees.

Develop your employees and keep them engaged in your business plan and they will work harder to keep your customers happy. In a high-service industry such as the jewelry industry, contact between the salesperson and the customer can make or break the bond between your business and your customers. Many jewelry store owners, however, fail to recognize how important that connection is.

What can you do as a business owner that will keep your employees engaged and productive? Here are some suggestions:

 

  1. Be honest with prospective employees during the interview process. Accurately describe the work environment and the process for how things are done.
  2. Make sure your employees know exactly what you expect of them. Create a written job description clearly explaining their responsibilities.
  3. Present your employees with challenging assignments to keep them engaged. Provide them with opportunities to grow and develop.
  4. Have a regularly scheduled group meeting with your employees to discuss issues the employees would like to discuss.
  5. Tell your employees when they've done a good job. Utilize some form of recognition program to reward a job well done.
  6. Develop an on-going training program to help improve the employees' knowledge base on your merchandise, selling techniques and customer relations.
  7. Be more creative with your benefits program. Is your benefit program competitive? In addition to health and other normal benefits think outside the box. Buy dinner when employees need to work late. Occasionally treat your employees to lunch. Work with other local vendors to offer an employee discount at their establishments.
  8. Offer a formal system of pay raises. Make sure your employees understand what they have to do to earn raises. Create a formal system of promotion.
  9. Be understanding of your employees' needs. Allow for them to take some time off when they need to attend to a child's or elderly parent's needs.
  10. Understand each of your employees' strengths and weaknesses. Your manager should be a good communicator and leader. Co-workers will work harder for a manager that is well respected than for a weak manager.
  11. Make sure your employees know your long-range goals. Inform them how their performance measures against those goals.
  12. Insist that your employees take vacation. Studies have shown that employees that take vacations are less stressed and lead a healthier life style.
  13. Create an environment of trust. Employees are happier and work harder when they feel they can trust their leaders. Treat all employees with the same level of respect.
  14. Get rid of poor performers. Negative attitudes will effect employees with good attitudes. Hold your employees accountable for their actions, whether positive or negative.

 

Your Employees' Top Priorities

In several studies ranking employees' attitudes toward their jobs, emotional rewards frequently rank highest for contributing to employee satisfaction. Money is behind emotional rewards, but still near the top of the list. Here is a list of the top ten:

  1. Expressed appreciation from employer for work well done.
  2. Knowledge of what's going on in the business and the owner's goals for the business.
  3. Management's understanding of employees' personal needs.
  4. Job security.
  5. Good wages and benefits.
  6. Interesting, challenging work.
  7. Opportunities for growth in responsibilities and compensation.
  8. Management's loyalty to employees.
  9. Good working conditions.
  10. Tactful discipline.

 

Bob Epstein is CEO of Silverman Jewelers Consultants. Since 1945, Silverman has been considered one of the premier sales consulting firms to the jewelry industry, specializing in improving cash flow and maximizing the recovery on distressed inventory through professionally conducted sale events. Bob can be reached at 800-347-1500 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..


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