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Last updateWed, 11 Jan 2017 7pm
Greg Lynn discovers art in the midst of struggle

Greg Lynn discovers art in the midst of struggle

When Greg Lynn’s parents were transferred from Nor...

Leading the state in estate jewelry

Leading the state in estate jewelry

Levy’s capitalizing on estate jewelry popularity

Es...

How will Trump’s election affect retail jewelers?

How will Trump’s election affect retail jewelers?

President-elect Donald Trump has been in the publi...

ASHI launches #LovebrightValentine Sweepstakes

ASHI launches #LovebrightValentine Sweepstakes

 

(NEW YORK) - After receiving a “fantastic response...

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24K Club SEUS accepting applications for 2017 scholarships

24K Club SEUS accepting applications for 2017 scholarships

The 24 Karat Club Southeastern United States (SEUS) is pleased to announce that applications are currently being accepted for multiple scholarships. Individuals employed in the jewelry industry for a minimum of 2 years, currently working in the indus...

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Industry Events

Bangkok Gems & Jewelry Fair coming in February

Bangkok Gems & Jewelry Fair coming in February

The Department of International Trade Promotion (DITP), the Ministry of Commerce of the Royal Thai government has extended an invitation for U.S. jewelers to visit the upcoming 59th Bangkok Gems & Jewelry Fair 2017. The Fair will be held February...

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On The Move

Stuller commits to promoting health and wellness in Louisiana

Stuller commits to promoting health and wellness in Louisiana

Company designated as a top-level WellSpot

(LAFAYETTE, La.) - Stuller is proud to announce that they have been named a level one WellSpot by Well-Ahead Louisiana, an initiative started by the Louisiana Department of Health.

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What's New

MJSA launches Council of Custom Jewelers as part of new Custom Design program

MJSA launches Council of Custom Jewelers as part of new Custom Design program

MJSA, a trade association dedicated to professional excellence in jewelry making and design, has introduced the MJSA Council of Custom Jewelers as part of a wide-ranging program to advance the art and consumer appreciation of custom jewelry design.

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Featured Articles

Female wounded warrior finds passion, career and calling in jewelry

Female wounded warrior finds passion, career and calling in jewelry

There are many paths to finding the right career. Most are predictable, but sometimes the path becomes clear only through adversity. Richard Branson, whose net worth of $4.9 billion makes him nearly 10 times wealthier than Queen Elizabeth II, dropped...

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Latest News

24K Club SEUS accepting applications for 2017 scholarships

4 DAYS AGO
24K Club SEUS accepting applications for 2017 scholarships

The 24 Karat Club Southeastern United States (SEUS) is pleased to announce that applications are currently being accepted for multiple scholarships. Individuals employed in the jewelry industry for a minimum of 2 years, currently working in the industry and holding residence in the following states ...

Readmore

Police searching for suspects in $6M New Years Eve jewelry heist

12 DAYS AGO
Police searching for suspects in $6M New Years Eve jewelry heist

Three jewel thieves ended 2016 with a $6 million score, raiding safes at a Midtown jewelry wholesaler just after the ball dropped on New Year’s Eve.

Authorities believe the heist was an inside job, police sources said, since the thieves didn’t even have to crack the safes when they got inside.

“The sa...

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Bangkok Gems & Jewelry Fair coming in February

12 DAYS AGO
Bangkok Gems & Jewelry Fair coming in February

The Department of International Trade Promotion (DITP), the Ministry of Commerce of the Royal Thai government has extended an invitation for U.S. jewelers to visit the upcoming 59th Bangkok Gems & Jewelry Fair 2017. The Fair will be held February 22-26, 2017 at the IMPACT Exhibition & Conven...

Readmore

GIA’s annual Board and Research meetings bring together international experts

13 DAYS AGO
GIA’s annual Board and Research meetings bring together international experts

Board welcomes Barbara Dutrow and Stephen Kahler; honors Aron Suna and Hank Siegel for their 16 years of combined service

(CARLSBAD, Calif.) - GIA’s Board of Governors inducted Dr. Barbara Dutrow, Adolphe G. Gueymard Professor of Geology at Louisiana State University; and Stephen Kahler, senior vice p...

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Stuller commits to promoting health and wellness in Louisiana

4 DAYS AGO
Stuller commits to promoting health and wellness in Louisiana

Company designated as a top-level WellSpot

(LAFAYETTE, La.) - Stuller is proud to announce that they have been named a level one WellSpot by Well-Ahead Louisiana, an initiative started by the Louisiana Department of Health.

Readmore

U.S. Kimberley Process Authority appoints IGI’s Jerry Ehrenwald to Board

18 DAYS AGO
U.S. Kimberley Process Authority appoints IGI’s Jerry Ehrenwald to Board

(NEW YORK) - The United States Kimberley Process Authority (USKPA), the not-for-profit organization that administers the use of Kimberley Process certificates for exports of rough diamonds from the U.S., announced that Jerry Ehrenwald, G.G., A.S.A, president and CEO of the International Gemological I...

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MJSA launches Council of Custom Jewelers as part of new Custom Design program

4 DAYS AGO
MJSA launches Council of Custom Jewelers as part of new Custom Design program

MJSA, a trade association dedicated to professional excellence in jewelry making and design, has introduced the MJSA Council of Custom Jewelers as part of a wide-ranging program to advance the art and consumer appreciation of custom jewelry design.

Readmore

LaserStar introduces the FiberCube Compact

4 DAYS AGO
LaserStar introduces the FiberCube Compact

LaserStar Technologies, U.S. manufacturer of laser systems and solutions for laser engraving, laser welding and laser cutting specifically designed for jewelry production and repair, is pleased to introduce the 3802 Series FiberStar Compact Laser Engraving System.

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Happy employees equal happy customers

No matter how well you watch cash flow, manage inventory, or make your store attractive to customers, you will lose business if you don't work to develop your employees.

Develop your employees and keep them engaged in your business plan and they will work harder to keep your customers happy. In a high-service industry such as the jewelry industry, contact between the salesperson and the customer can make or break the bond between your business and your customers. Many jewelry store owners, however, fail to recognize how important that connection is.

What can you do as a business owner that will keep your employees engaged and productive? Here are some suggestions:

 

  1. Be honest with prospective employees during the interview process. Accurately describe the work environment and the process for how things are done.
  2. Make sure your employees know exactly what you expect of them. Create a written job description clearly explaining their responsibilities.
  3. Present your employees with challenging assignments to keep them engaged. Provide them with opportunities to grow and develop.
  4. Have a regularly scheduled group meeting with your employees to discuss issues the employees would like to discuss.
  5. Tell your employees when they've done a good job. Utilize some form of recognition program to reward a job well done.
  6. Develop an on-going training program to help improve the employees' knowledge base on your merchandise, selling techniques and customer relations.
  7. Be more creative with your benefits program. Is your benefit program competitive? In addition to health and other normal benefits think outside the box. Buy dinner when employees need to work late. Occasionally treat your employees to lunch. Work with other local vendors to offer an employee discount at their establishments.
  8. Offer a formal system of pay raises. Make sure your employees understand what they have to do to earn raises. Create a formal system of promotion.
  9. Be understanding of your employees' needs. Allow for them to take some time off when they need to attend to a child's or elderly parent's needs.
  10. Understand each of your employees' strengths and weaknesses. Your manager should be a good communicator and leader. Co-workers will work harder for a manager that is well respected than for a weak manager.
  11. Make sure your employees know your long-range goals. Inform them how their performance measures against those goals.
  12. Insist that your employees take vacation. Studies have shown that employees that take vacations are less stressed and lead a healthier life style.
  13. Create an environment of trust. Employees are happier and work harder when they feel they can trust their leaders. Treat all employees with the same level of respect.
  14. Get rid of poor performers. Negative attitudes will effect employees with good attitudes. Hold your employees accountable for their actions, whether positive or negative.

 

Your Employees' Top Priorities

In several studies ranking employees' attitudes toward their jobs, emotional rewards frequently rank highest for contributing to employee satisfaction. Money is behind emotional rewards, but still near the top of the list. Here is a list of the top ten:

  1. Expressed appreciation from employer for work well done.
  2. Knowledge of what's going on in the business and the owner's goals for the business.
  3. Management's understanding of employees' personal needs.
  4. Job security.
  5. Good wages and benefits.
  6. Interesting, challenging work.
  7. Opportunities for growth in responsibilities and compensation.
  8. Management's loyalty to employees.
  9. Good working conditions.
  10. Tactful discipline.

 

Bob Epstein is CEO of Silverman Jewelers Consultants. Since 1945, Silverman has been considered one of the premier sales consulting firms to the jewelry industry, specializing in improving cash flow and maximizing the recovery on distressed inventory through professionally conducted sale events. Bob can be reached at 800-347-1500 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..


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