The secret to any great relationship is, without a doubt, communication. That is especially true in hiring, training and retaining great salespeople. I believe that every jewelry store’s sales manager should conduct a weekly, sit down, documented One-on-One conversation with each staff member. The One-on-One is a great way to communicate with staff members. In turn every sales manager should have a One-on-One with their supervisor as well. Whether that person is the owner or the district manager, everyone wants and needs open communication with their direct supervisor.