Columnists Chuck Koehler

Chuck Koehler

The Retailer’s Perspective: What’s your warranty on this?

That’s a question I have a hard time answering most times.  I know in a perfect world I’d have a laminated card in my wallet or a prominently displayed poster with my stated policy in plain sight.  But I don’t.  Warranties and guarantees are a sticky subject with me.  Here’s why.

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The Retailer’s Perspective: What’s wrong with people?

Oh dear, where to start? Who gets the honor of being first today?

Picture the scene: It’s the first nice spring day of the year. We weren’t under any sort of weathe...

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The Retailer’s Perspective: Once upon a time...

You know, there are some things that improve with time - wine, jewelry, scotch, and me. But here lately there’s something I’ve realized that is NOT improving with ti...

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The Retailer’s Perspective: A blessing or a curse?

I’ve lived in Nashville, The Country Music Capital of the World, for almost 25 years.  During that time, I’ve had the opportunity to know thousands of musicians, mus...

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The Retailer’s Perspective: March again...

Two years ago this month the world as we once knew it came within minutes of total collapse. How it didn’t happen is beyond me. But, are we in the clear? Hah! Defin...

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The Retailer’s Perspective: Valentine’s Day through MY years

As the years roll on, more and more pseudo holidays are added to an already pretty packed calendar of holidays; Boss’s Day, Secretary’s Day, my birthday. It seems th...

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The ABCs of things with no ABCs

Recently on Facebook an old high school classmate asked a question about diamond grading.  I posted a response and was surprised at the number of my friends in the jewel...

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The Retailer’s Perspective: Even Elvis loved gold

I took a tour of Graceland a few weeks ago to do some research and background for my latest novel. For some reason (that has nothing to do with being a jeweler), the thin...

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The Retailer’s Perspective Exact same stone, different colors

Over the last two decades, something of a phenomenon has swept across our industry. So much so in fact that I don’t know how to handle it most times. See, I used to be ...

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