Last month we discussed how adding on is a function of closing the sale and how the customer's mind is most open to buying additional goods prior to making the decision on the main item. We also discussed how adding-on is a customer service and that the add-on item(s) don't necessarily have to cost less than the main item. People have different budgets for different things.
I find that the majority of jewelry stores could potentially increase their sales by twelve to fifteen percent with a solid program of selling additional items and through training their staff on effective ways to sell add-ons. In other words, the average jewelry store will sell five to seven percent in additional items.
For example, if you are a million dollar store, your store is probably selling $50,000 to $70,000 in additional items. Once a jewelry store owner starts tracking add-on sales, training people on how to sell add-on items and gives the salespeople some kind of incentive to sell add-on items, I have seen the percentage jump as high as 25% of sales coming directly from selling additional goods. This results in a 20% sales increase and if paid on commission, a pay increase of 20% for the salespeople.
Once again an add-on is any item that is sold over and above what the customer came in looking to buy. If the customer is looking for an anniversary gift and you sell an anniversary gift and a gift for another person's birthday, the birthday gift is the add-on. Should a customer come in for a watch battery and the salesperson sells a graduation gift; the graduation gift is the add-on. Should the customer come in to make a lay-away payment and the salesperson shows, suggests and sells a piece of jewelry, that piece of jewelry is the add-on.
As you can see there are numerous opportunities available for a professional salesperson to sell additional items. Far too often the salesperson will take the layaway payment or change the watch battery without ever attempting to sell any additional jewelry. In order to maximize every selling opportunity you cannot allow yourself to leave these potential sales and profit dollars sitting on the table.
The customers want the things that you sell, they simply may not realize the wide scope of your inventory; or the customer may not be thinking in advance of all the gift items they need to purchase in the near future. Provide the customer the opportunity to buy additional items from you and you will be amazed at the number of people that will take advantage of the opportunity that you have provided in selling additional jewelry. Next month we will discuss the Assumptive Add-On Close.