Last updateTue, 20 Feb 2018 10pm

Chuck Koehler

The Retailer’s Perspective: Well, they said

Through the years, I’ve written numerous times about how irritating those people that we call customers can be. They interrupt my lunch every day. They waste my time several times a day. And they bore me with their stories about 1,000 times a day, every day! And, they always want to enlighten me with their vast knowledge of this industry, utilizing information that they’ve learned from ‘they’.

The Retailer’s Perspective: Ho, Ho, Ho, Merry Christmas!

Well, here we are in December again. It’s the Christmas season, so by now, you’re either happy, tired, worried sick, or just plain numb. Or, more than likely, it’s a combination of all of the above. And there are still a few weeks to go! But, since this is my 40th trip around the ‘Christmas in the jewelry business’ sun, I thought I’d share some do’s and don’ts for those that might be experiencing their first, or even their fifteenth Christmas season. What I want to talk about is the relationship between the front-of-the-house peeps and the back-of-the-house peeps.

The Retailer’s Perspective: Social Media - It’s not really very social

Do you remember that time when everyone played nice on Myspace? How about when everyone played nice on Facebook, all day, every day? Yeah, me neither. It makes me wonder how it got the moniker Social Media? The words ‘social media’ conjure up an image of something, you know, pleasant. The type of place where people are always kind and respectful to one another. Sort of like the Twilight Zone - only not so scary.

The Retailer’s Perspective: Happy anniversaries to me

I recently hit a few milestone anniversaries. Within one week, I hit the 35th anniversary of opening my trade shop, the 25th anniversary of buying my retail store, and the 10th anniversary of moving my store from its original home of 60 years, to a new location across town. So I thought I’d take a trip down memory lane and recall some of the things that stand out to me during my time in ‘the industry’.