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The Retailer’s Perspective: My every September column...

September is always kind of special to me. It’s this time of year that reminds me of a second springtime. It goes something like this.

After every winter, humans are just ready to get out of their confined indoor spaces and get out into the sunshine. It’s a rebirth, if you will, of nature and the human spirit.

The Retailer’s Perspective: Paul, Paul, Paul...

Thirty four months ago I didn’t know Paul very well.  Yes, I had very regular encounters with him.  But, for the most part I didn’t give him much thought.  He was just one of the people floating around at the edges of my life, omnipotent, but stealthy.  On the other hand, having owned my own company over 25 years, I knew Peter quite well.

The Retailer’s Perspective: What’s your warranty on this?

That’s a question I have a hard time answering most times.  I know in a perfect world I’d have a laminated card in my wallet or a prominently displayed poster with my stated policy in plain sight.  But I don’t.  Warranties and guarantees are a sticky subject with me.  Here’s why.

The Retailer’s Perspective: What’s wrong with people?

Oh dear, where to start? Who gets the honor of being first today?

Picture the scene: It’s the first nice spring day of the year. We weren’t under any sort of weather watch or warning for the first time all spring and I’m sitting outside for lunch. I’m at a little table in front of my store eating a very unhealthy lunch when a guy walked up to me holding a Swiss Army watch. He apologized for interrupting my lunch (he probably saw what I was eating and was just trying to save my life) and said, “Are you an authorized service...”

The Retailer’s Perspective: A blessing or a curse?

I’ve lived in Nashville, The Country Music Capital of the World, for almost 25 years.  During that time, I’ve had the opportunity to know thousands of musicians, musician wanna-be’s, stars on their way up, stars on their way down, stars on the top, and stars on the bottom.  And one thing they all have in common is the seemingly endless jokes about them.

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