Last updateTue, 21 Mar 2017 9pm


The Retailer’s Perspective: Brick and Mortar still rules (kinda)

All you old timers out there like me remember the old days of doing business in this industry before the Internet.  Even though I have a really hard time remembering what I had for dinner last Friday night, I can remember when I actually sold diamonds to people who got their education from me.

The Retailer’s Perspective: My every September column...

September is always kind of special to me. It’s this time of year that reminds me of a second springtime. It goes something like this.

After every winter, humans are just ready to get out of their confined indoor spaces and get out into the sunshine. It’s a rebirth, if you will, of nature and the human spirit.

The Retailer’s Perspective: Paul, Paul, Paul...

Thirty four months ago I didn’t know Paul very well.  Yes, I had very regular encounters with him.  But, for the most part I didn’t give him much thought.  He was just one of the people floating around at the edges of my life, omnipotent, but stealthy.  On the other hand, having owned my own company over 25 years, I knew Peter quite well.

The Retailer’s Perspective: What’s wrong with people?

Oh dear, where to start? Who gets the honor of being first today?

Picture the scene: It’s the first nice spring day of the year. We weren’t under any sort of weather watch or warning for the first time all spring and I’m sitting outside for lunch. I’m at a little table in front of my store eating a very unhealthy lunch when a guy walked up to me holding a Swiss Army watch. He apologized for interrupting my lunch (he probably saw what I was eating and was just trying to save my life) and said, “Are you an authorized service...”