The one thing we can be sure of, the one constant is: Things are going to always change.
I think the first big change I saw in customers’ attitudes were back in the early ‘70s. One of the businesses I owned and operated was our tire business. It seemed every day the labor pool to hire tire changers got smaller and smaller and the applicants dress and personal appearance became, well we described it back then as shabby. One day a young fellow, Jerry, applied for a tire changing position. He was eager, certainly strong enough, and caught my attention because he was neat and clean even though he had long shoulder length hair.