Last updateTue, 17 Apr 2018 11pm

Jewelers Mutual forms innovative partnership with Ceridian LifeWorks

(NEENAH, Wis.) - Jewelers Mutual Insurance Company announced an innovative benefit to address the often-overlooked need to treat the psychological effects of armed robberies and other traumatic events that jewelers face. The new benefit, called the RELI(E)VE Program, is the result of a partnership between Jewelers Mutual and Ceridian LifeWorks, a leading provider of Employee Assistance Programs, Work-Life, Wellness, and Crisis Support Services in the U.S. and Canada. The benefit is included with Jewelers Mutual coverage.

The new benefit is available to a jewelry business’s employees and family members impacted by a traumatic event resulting in a Jewelers Mutual insurance claim, such as a robbery or a natural disaster. The RELI(E)VE Program’s services include 24/7 telephone access to LifeWorks’ masters-level counselors, face-to-face sessions with a qualified local counseling professional, and, when needed, on-site crisis support entailing both one-on-one and group counseling sessions.

“Jewelers work in a dangerous industry, and I think I speak for everyone at Jewelers Mutual when I say there is nothing more heart-wrenching than news that one of our jewelers has been involved in an armed robbery or a shooting or another traumatic situation,” said Darwin Copeman, president and CEO of Jewelers Mutual. “At Jewelers Mutual, we want to do more for you than pay for your stolen goods or repair your store. We want to help you and your employees recover however we can, so you can move forward with your lives and resume your life’s work,” he said.

“We’re experts in jewelry insurance, but we’re not counselors. That’s why we looked to a highly experienced, well-respected, and nationally connected company to help us help our members. I’m so thankful we are able to extend this service with Ceridian LifeWorks to our policyholders in their times of need.”

According to Joseph Utecht, LifeWorks manager of crisis response, the important first step is to recognize psychological injury. “We’re all familiar with stories of the individual who walks away from an automobile accident saying he is fine, when in reality he has a bad concussion or a broken bone. In the immediate aftermath, the shock of the event and rush of adrenaline temporarily mask the injury. Psychological injury can be the same, but sometimes with a longer delay before the individual realizes he is struggling to cope with what had happened.”

Utecht recommends watching for these signs that an individual could be having difficulty recovering from psychological trauma:

  • vivid and frequent flashbacks
  • a pervasive change in personality or demeanor
  • dramatic emotional swings
  • anxiety or paranoia
  • insomnia or fitful sleep
  • depression
  • heightened feelings of stress

“Often it’s a matter of degree,” Utecht said. “Any or all of these can be normal responses to trauma, but if the intensity is too great or the condition persists, there could be a problem.” For this reason, Utecht recommends that traumatized individuals seek the services of a well-credentialed professional counselor at the first signs of an emotional or psychological struggle.

To learn more about Jewelers Mutual’s new RELI(E)VE Program, visit JewelersMutual.com.