Multi-faceted sessions to focus on customer service, motivation and pursuing passion
(LAS VEGAS) - The American Gem Society (AGS) kicks off news of its 2011 Conclave with the announcement of two of the business world’s most sought after keynote speakers: best-selling author Daniel H. Pink, who wrote “Drive: the Surprising Truth About What Motivates Us,” and Tony Hsieh, the dynamic CEO of online retailer, Zappos.com, as well as the author of “Delivering Happiness: A Path to Profit, Passion and Purpose.”“The American Gem Society seeks the most high-caliber business leaders for Conclave, and with the addition of Mr. Pink and Mr. Hsieh, we’ve surpassed that goal,” said Ruth Batson, Executive Director and CEO of the American Gem Society.
Daniel H. Pink, who is highly regarded by the media for his insights into understanding motivation, will kick off the opening keynote session on Wednesday, April 27 by discussing principals and strategies found in his hit book, “Drive.” Mr. Pink has incorporated 50 years of behavioral science to overturn the conventional wisdom about human motivation and offer a more effective path to high performance. Mr. Pink will discuss the three elements of true motivation - autonomy, mastery, and purpose - and offer smart and surprising techniques for putting these into action.
Tony Hsieh, author of NY Times #1 bestseller, “Delivering Happiness,” and whose success at taking Zappos.com to new heights has resulted in him becoming one of the most in-demand speakers across the country, will be the featured keynote session on Friday, April 29. Hsieh will focus on customer service for the entire company - not just one department. He has applied those principals with great success to the bottom line at Zappos.com, where the number one priority is company culture. In his speeches, Tony shows how a very different kind of corporate culture is a powerful model for achieving success - and how by concentrating on the happiness of those around you, you can dramatically increase your own.“The theme of Conclave is Peer Support and it’s a theme that lies at the heart of what these critically-acclaimed business leaders will discuss,” said Ms. Batson. “Their inspiring message of motivation and successful customer service will benefit both the retailer and the supplier member. What these speakers offer is a way to translate their ideas into action so that our membership can develop the maximum potential within their own organization.”
The American Gem Society Conclave will be held in San Francisco April 27th - 30th at The Westin St. Francis in the heart of San Francisco’s Union Square. More announcements regarding the program for the 2011 Conclave are forthcoming over the next few months.
For more information regarding the American Gem Society, please call 866-805-6500, or visit their website at www.AmericanGemSociety.org.
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