As we close out this series on The Modern Day Store, I think that it is fitting that we end with maximizing your stores full potential. In many of our stores today I can assure you that there is an employee with a very special talent just waiting to be discovered and displayed. Sadly, for a variety of reasons, their talent remains unused, just waiting for an opportunity to shine. When given the right opportunity your staff can amaze you with their performance, as you watch in wonder a super star being born. History teaches us this in many different forms.
There was a phenomenon that took place a while back that captured the world by storm. It was LINSANITY! When I use that term many of you instantly remember the story of the National Basketball Association’s Jeremy Lin who came out of nowhere to instant stardom. The world watched in amazement as a nobody became somebody very special in a matter of days. Many people know the term LINSANITY, but may not know the full story. It is within his story that you will find the keys to unlocking your store’s full potential.
Jeremy Lin played basketball for the New York Knicks who were picked as a preseason favorite to contend for the NBA Championship. For a variety of reasons the team underachieved and was left looking for answers to remedy the situation. The coach tried many different things, but nothing seemed to work until he was left with one final choice, Jeremy Lin. In desperation he put in the kid who nobody knew, just trying to make something happen and then the magic began.
Jeremy Lin seized his opportunity and shocked the world as his play rallied his team to a string of consecutive wins. His play brought a new found energy and effort that was contagious and the whole team began to play at a higher level. Over that stretch of time, team chemistry was formed that brought them together through their adversity. They went from having one of the worst records in the league to have a great season that year. The story of Jeremy Lin will always be remembered as one of maximizing someone’s full potential.
There are three important things that you can take away from that story and apply to your store today. The first is that it took adversity to create an opportunity for Jeremy Lin to display his talents. If the team had played to the level it was supposed to, the world may have never known about Jeremy Lin. He was literally the coach’s last choice. All it took was an opportunity to display his talents to the world.
It is when your store is facing adversity that you should take the time to look very closely at your staff’s skills and talents. If the coach would have recognized his talent sooner, they would not have had such a rough road to travel.
The second important thing to notice is that the coach put him in the right position. Jeremy Lin was a point guard who fit perfectly into the coach’s game plan. Could you imagine if the coach put him in at center? That would be unthinkable because he would be dominated.
This may sound silly, but how many times has a store taken their top producer in sales and promoted them to a management position and then the store suffers in sales? I have seen big chain stores do this many times and sales go down and they wonder why. They have their center (top sales producer) playing point guard (store manager).
Another scenario would be the sales associate who has leadership and organization qualities but is not producing sales. Many times the store fires that sales associate instead of utilizing their talents and moving them to office manager where their talents could be better utilized.
Finally, when you have the right people in the right place, with the right opportunity, special things can happen. All the struggles and adversity disappeared when Jeremy Lin got his opportunity to shine. His energy and skills brought his team together and raised the level of performance of every player on that team. They began to win a lot more games than they were losing.
So today I challenge you to look closely at each and every one of your staff. Don’t wait for adversity to find you before you try and figure it out. Realize your store’s full potential by recognizing your talent, giving them an opportunity and placing them in the right position to create victory.