Latest News Other News USPS revises Express Mail® signature and claim procedures

USPS revises Express Mail® signature and claim procedures

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Effective Jan. 22, 2012, the United States Postal Service applied changes to the Mailing Standards of the United States Postal Service - Domestic Mail Manual:

Express Mail addressee labels

Addressee labels printed after Jan. 22, including Express Mail Label 11-B and Express Mail Label 11-F, will exclude the “Waiver of Signature” check box. This means persons sending items via Express Mail, and requiring the recipient’s signature, now must manually select the “Signature Required” check box on the new Express Mail label. If the check box is not selected, no signature from the addressee will be collected upon delivery. Instead, the mail carrier will only scan the barcode and drop off the package in the customer’s mailbox.

The chance of a package becoming misplaced increases substantially when a signature is not obtained. Make sure you require a signature on all Express Mail packages to help avoid a potential loss.

Express Mail claim reporting

Domestic Express Mail claims are to be reported to the USPS within 30 days of the mailing date instead of the current 90 day timeline. USPS is making this change to better align its practices with the industry standard for overnight products.

 
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