(WASHINGTON, D.C.) – Fine-tuning return policies has become both a science and an art as retailers continue to grapple with roller-coaster return fraud rates. According to NRF’s annual Return Fraud Survey, completed by loss prevention executives at 111 retail companies, the retail industry will lose an estimated $3.68 billion to return fraud in the 2010 holiday season, up from $2.74 billion in 2009. Return fraud cost retailers an estimated $13.95 billion during the 2010 calendar year, up from $9.59 billion in 2009. When asked if their company has ever changed its return policy to specifically address return fraud, nearly two-thirds (65%) said it had.
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Spring Fever
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| Brad Huisken, President IAS Training | |
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| Diana Jarrett GG, RMV, Member NAJA | |
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| Chuck Koehler | |
The Retailer’s Perspective: When the gold goes tumbling down!
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| George Prout | |
Applied Marketing 101: The next three stone
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| Brad Simon | |
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